customers service


Delivery

How long does it take to deliver the order to the customer?

Delivery time varies depending on the type of product and its availability. Most products are shipped within 10 to 15 A day, and it may take up to 20 One day when you order large sets.

Do you provide installation service?

We provide our customers with a product installation service. The cost of this service depends on the number of pieces of the product, and it is optional. You can add the installation option when adding the product to the shopping cart. We inform you that all of our products contain a special catalog for installation. You can install the product yourself without the need for an expert..

Is there an option for free delivery?

Yes, we have free shipping and delivery service within each of the following areas " Iraq and Turkey "

Do you offer international delivery service? What is its cost and how long does it take for delivery?

Yes, we provide you with shipping and delivery service to all Middle Eastern countries at a reasonable cost. All orders outside Iraq and Turkey are shipped within a period 25 to 30 One day.

Delivery fees charged for each product?

Each product has its own cost based on the product's weight, size, number of pieces, and the country you wish to ship to.

Are the products in stock or do I have to wait a period of time?

Most of our products are available, even if your order is not available! Don't worry, we will manufacture your order and send it to you within a period of time 25 to 30 One day.

paying off

What payment methods are available?

We have many payment methods. You can choose the method that suits you, payment on delivery, payment through Credit Card Master Card, payment through bank transfer..

Do you provide payment upon receipt of the order?

All residents of Iraq and Turkey can order from our website and choose the payment service upon receiving the order

Do you offer special offers or discounts at certain times of the year?

Our sales continue throughout the days, and during school seasons or holidays, there are discounts on certain products that may even reach 50%.

Your order

where is my order?

You can follow up on the status of your order after you receive a message via the email or phone number you entered. In the content of the message, you will find the tracking number and a link to the shipping company to follow the progress of the delivery process.

How can I file a complaint?

You can submit a complaint in the complaints section on our website, located in our policies section

Can I get an update on the status of my order?

Once you enter your information while paying the order, messages will be sent via your email regarding the status of your order and the order receipt, and you can follow the progress of the delivery process through the order tracking page..

Refunds and returns

How do I return an item?

You cannot return products. If you receive the product in a damaged condition, we can send the damaged parts to you for free. You can also return the order if it does not match the product you ordered..

What do I do if I receive a damaged item?

If you receive the order in a damaged condition, you can submit a request to exchange the damaged parts by contacting us on WhatsApp. The damaged parts will be produced and sent to you for free.

Market for our products

Can I market your products?

All segments of society can market our products by registering in our affiliate marketing section, and earn a percentage of profits 5% On every purchase from our site

I am outside Türkiye and Iraq and I would like to market UBC Home products

If you are in Iraq, Syria, Libya, or any Arab country, you can earn a commission by marketing our products. Register and start working. We are happy to have you join us.

How do I withdraw my profits from affiliate marketing?

When your profits reach more than 100$ You can contact us and we will transfer the amount to you. There are several methods of transfer, including bank transfer, hand delivery, and you can purchase a product at a special discounted price for you from our website..

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